- +254 747 495517
- operations@mariclaim.com
- Djibouti City | Mombasa | Nairobi City | Lagos
We provide the forensic evidence, technical clarity, and commercial tenacity required to resolve complex marine disputes, secure high-value cargo, and minimize H&M losses.
We don’t just attend; we manage the outcome. Our proprietary 5-Stage Claims Protocol ensures no evidence is lost and no liability is assumed without verification.
The first 4 hours of a casualty (collision, fire, grounding, cargo damage) determine the financial outcome. We deploy immediately to preserve perishable evidence.
We move beyond the surface. Using advanced methodologies, we establish the Proximate Cause—distinguishing between inherent vice, carrier negligence, and force majeure.
We utilize fluid sample analysis, weather hindcasting, metallurgical analysis of fractured components, and detailed timeline reconstruction to build an unassailable fact pattern.
Adjusting is the art of applying the policy to the facts. We separate “betterment” from “repair,” ensuring insurers only pay for what is covered.
Maximizing salvage value to reduce the net loss, and compiling the “Recovery Pack” for successful subrogation against liable third parties.
Our Track Record: We frequently achieve 30-50% salvage returns on distressed commodities through our global network of secondary buyers.
Precision measurement and inspection services designed to protect the financial interests of Traders, Charterers, and Banks.
A Draft Survey is a calculation of the weight of cargo loaded or unloaded from a vessel, determined by measuring the change in the vessel’s water displacement. It is the international standard for bulk cargo custody transfer.
Our surveyors perform rigorous Initial and Final draft surveys to determine cargo quantity with high precision (typically within 0.5%). We account for every variable.
To prevent the shipment of defective goods. We verify Quality, Quantity, and Packaging at the factory door, before the Letter of Credit is triggered.
For break-bulk and containerized cargo, physical verification is the only safeguard against shortage and fraud.
24/7 attendance. We reject damaged units, monitor weather restrictions (rain), and oversee proper dunnage/lashing.
Verifying that the goods are actually loaded into the box. We check the empty container’s condition (floor, watertightness) and seal the doors personally.
Protecting Charterers at the precise moment of delivery. We certify exactly how much fuel is on board to prevent paying for phantom “paper” quantities declared by the owner.
Documenting existing structural damage to bunkers and tanks to prevent liability transfer.
Precise measurement of HFO, MGO, and VLSFO to establish the financial baseline of the charter.
Ensuring the Charterer isn’t billed for unpumpable residues or waste oil.
Protecting Owners upon redelivery. We ensure the vessel is returned with the agreed fuel quantities, settling disputes before the charter party dissolves.
Finalizing fuel quantities to enable immediate financial settlement of the voyage.
Comparing logbook consumption against actual tank measurements to identify discrepancies.
Providing on-site evidence to resolve “short landing” allegations immediately.
We find the fuel they don’t want you to see. Locating magic pipes, altered sounding tapes, and hidden non-declared tanks to recover “slush” fuel.
Checking for “short tapes” or obstructions inserted to falsify tank readings.
Tracing piping diagrams to locate unauthorized or modified storage spaces.
Identifying inconsistencies between Engine Logs, Deck Logs, and Oil Record Books.
Independent verification of fuel on board during a voyage or prior to loading. Critical for voyage calculation and preventing theft in high-risk ports.
Boarding vessels without notice to verify actual fuel vs reported figures.
Monitoring operations in ports known for bunker pilferage and “barge skimming”.
Determining if sufficient fuel exists to reach the next safe bunkering port with safety margins.
Minimizing the Ship/Shore difference for Crude Oil and Chemicals. We witness custody transfer, verify ullages, and investigate apparent losses.
Independent verification of opening/closing gauges, temperatures, and water cuts on ship and shore.
Calculating the Vessel Experience Factor to validly adjust ship figures against shore bill of lading.
Immediate protest and investigation if Ship/Shore difference exceeds 0.3%.
Witnessing ISO 8217 drip sampling and auditing Mass Flow Meter seals to prevent “cappuccino” bunkers and quality disputes.
Ensuring continuous drip methods are used for a truly representative sample, not spot sampling.
Verifying Mass Flow Meter seals are intact and reading the totalizer before and after pumping.
Secure labeling, sealing, and dispatch of samples to accredited labs to prevent tampering.
Precise piece counting for Rice, Sugar, and Fertilizer. We monitor for torn, wet, and slack bags during loading or discharge.
Real-time reporting of loaded/discharged quantities per hatch and per shift.
Immediate identification and separation of torn or wet bags to prevent mixing with sound cargo.
Monitoring the repair of slack bags to minimize shortage claims.
Auditing storage facilities before cargo arrival. We check roof integrity, floor load capacity, pest control, and fire safety protocols.
Inspecting roof waterproofing, floor load bearing capacity, and ventilation systems.
Checking for weevils, rodents, or previous cargo residues that could contaminate foodstuff.
Verifying perimeter fencing, CCTV coverage, and guard logbooks to ensure asset safety.
Mariclaim acts as legal custodian. We hold the keys, manage releases, and secure collateral for Banks and Trade Financiers.
We control the keys. No cargo leaves the warehouse without a written Release Order verified by our HQ.
Tracking daily inflow and outflow to provide banks with an exact stock position report.
Our SMA structure provides a legal shield for financiers against unauthorized removal of pledged assets.
Verifying cargo condition before it enters the box. We check lashing, dunnage, container seaworthiness, and witness the final seal application.
Checking for holes, floor contamination, and door seal integrity before loading commences.
Ensuring cargo is secured against maritime movement forces to prevent transit damage.
Recording the VET/Bolt seal number immediately after closing to ensure chain of custody.
Investigating the root cause of damage (wet, physical, contamination, temp abuse) and assessing the quantum of loss for claims.
Distinguishing between pre-shipment issues and carrier negligence (e.g., seawater vs. rainwater).
Determining the exact depreciation in value of the damaged goods.
Advising on reconditioning or salvage sales to minimize the total claim amount.
Condition verification at discharge. Establishing liability lines between Stevedores, Carrier, and Receiver for any damage found.
Watching the cargo leave the ship’s rail to pinpoint exactly when damage occurs.
Documenting damage caused by rough handling during discharge for immediate recourse.
Reconciling discharged quantities against the Bill of Lading manifests.
Mariclaim acts as the legal custodian of pledged assets. We hold the keys, manage daily releases, and protect financiers against unauthorized removal of collateral.
verifying CCTV coverage, perimeter fencing integrity, and guard logs.
Ensuring cargo stacks do not exceed floor load limits or compromise package integrity.
Auditing sprinkler systems, fire extinguishers, and roof integrity to prevent water damage.
Technical surveys for Shipowners, Charterers, and H&M Underwriters.
A complete health check of the vessel. We inspect Hull Plating, Cargo Holds, and Engine Room Safety Systems.
Protecting Charterers and Owners at the transfer of risk. Verifying Bunker ROB, Hold Condition, and existing damages.
Investigating machinery failures including Main Engine Breakdowns, Crankshaft Deflection, and Fuel issues.
Coils, Plates, and Pipes requiring strict rust and packing analysis.
Wheat, Corn, and Soya requiring phytosanitary compliance.
High-value liquid cargo requiring precise ullaging.
Heavy lift modules and break-bulk requiring engineered lashing.
For precise volumetric measurement of stockpiles (coal, ore) in warehouses or open yards.
Close-up visual inspection of inaccessible areas like crane jibs, flare tips, and cargo hold upper reaches.
Cloud-based apps allowing clients to see photos and findings in real-time as the surveyor walks the deck.
“…not just until the shift ends.”
Our team is currently deployed in the following key maritime hubs.
Precision. Integrity. Tenacity.
The gold standard in marine surveying; We conduct surveys with the same care and attention you would apply personally, enhanced by our specialized expertise
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